Managed Server
at Any Hosting Provider
Professional managed services for your OVH, Scaleway, Hetzner, AWS or any other provider's servers. Proactive monitoring, 24/7 on-call, PBS backups included (Proxmox VE or PBS client).
What we manage on your server
Server management covers everything that runs above the machine: the operating system, services, security, backups and incident response. The hardware stays with the hosting provider, the business code stays with you.
Handled by RDEM Systems
- System: OS and package updates, critical CVEs patched within 48 h, log rotation, TLS certificate renewal.
- Monitoring: uptime, CPU, RAM, disk, services (Nginx, Apache, MariaDB, PostgreSQL, PHP-FPM…), alerts routed to PagerDuty. 7am-10pm, 7 days a week on Essential; 24/7 on Pro and Critical. For a critical database, DBA expertise comes through our managed MariaDB and MySQL.
- Security: initial hardening (SSH, firewall, fail2ban), management of keys, accounts and sudo rights.
- Backups: setup, daily job checks, alert on failure. A NimbusBackup PBS volume is included for a Proxmox VE server or one running the PBS client.
- Incidents: diagnosis and recovery, with an engineer at work within 4 h (Pro) or 1 h (Critical), followed by an intervention report.
- Engineering time: 1 hour per server per month included on Pro and Critical, then €120 excl. VAT per hour, announced before any overrun.
At your hosting provider
Hardware and its replacement, network, DDoS protection, the datacenter. The contract stays in your name: we only bill the management.
With you
Your business code and its changes: we work on the infrastructure, not on your application. You keep root, the backups and your hosting accounts (access and exit).
Item-by-item detail, with options and what is billed on top: what managed services include.
Why Choose Our Managed Services?
100% Multi-Provider
OVH, Scaleway, Hetzner, Contabo, AWS, Azure... We manage all providers. Total independence guaranteed.
Proactive Monitoring
24/7 monitoring with CheckMK. Real-time PagerDuty alerts before your customers are impacted.
4h/1h SLA On-Call
Senior 24/7/365 on-call team. Guaranteed intervention within contractual SLA, even at night and weekends. For infrastructure that cannot wait for a human, we also deploy high availability.
PBS Backups
External Proxmox Backup Server backups included for Proxmox VE servers or servers running the PBS client. At RDEM or a European host, optional replication.
Security Updates
Automatic security patches. Critical CVEs applied urgently. No unpatched vulnerabilities.
Transparent Pricing
From €70/month per server. No hidden fees. No commitment (one month's notice) or 12 months with no setup fees. Simple and predictable billing.
Our Managed Server Plans
Essential
- 24/7 monitoring, intervention 7am-10pm 7/7
- Critical CVE security updates
- PagerDuty alerts
- Email + member portal support
- 250 GB PBS backup included (Proxmox VE or PBS client)
Pro
- Monitoring 24/7/365
- On-call 4h SLA
- Complete security updates
- PagerDuty alerts
- 1h intervention/month included, then €120/h
- 500 GB PBS backup included (Proxmox VE or PBS client)
Critical
- Monitoring 24/7/365
- On-call 1h SLA
- Complete security updates
- PagerDuty alerts
- 1h intervention/month included, then €120/h
- 1 TB PBS backup included (Proxmox VE or PBS client)
- Critical infrastructure
All Compatible Providers
We manage servers at all market providers. You keep your current provider, we handle technical administration. And on the day it goes down: what to do during an OVH, Hetzner, Scaleway, Contabo or IONOS outage.
OVHcloud
European leader. Dedicated servers, VPS, Public Cloud.
Learn more →Scaleway
French sovereign cloud. Instances, Bare Metal, Kubernetes.
Learn more →Hetzner
German, unbeatable value for money. Powerful dedicated servers.
Learn more →Contabo
German discount. Very economical VPS and dedicated servers.
Learn more →AWS / Azure
American hyperscalers. Global public cloud.
Learn more →Other providers
1&1 Ionos, Ikoula, Online.net, on-premise servers...
Learn more →Frequently Asked Questions
What is managed server service?
Managed server service means outsourcing the administration, monitoring and maintenance of your servers to an expert provider. This includes: 24/7 monitoring, security updates, backups, technical on-call, performance optimization and responsive support. You retain control of your infrastructure while benefiting from a dedicated team of experts.
What are the managed server pricing rates?
Our managed server rates start at €70/month per server (Essential plan 7am-10pm), €150/month for the Pro 24/7 plan with 4h SLA, and €250/month for the Critical 24/7 plan with 1h SLA. Each plan includes monitoring, security updates, PagerDuty on-call and, for a Proxmox VE server or one running the PBS client, an external NimbusBackup PBS backup volume.
Which hosting providers are supported?
We manage servers at all providers: OVH, Scaleway, Hetzner, Contabo, 1&1 Ionos, AWS, Azure, Google Cloud, as well as on-premise servers. We are 100% independent and multi-provider. Only requirement: SSH or VPN access to your machine.
What's the difference with an in-house sysadmin?
An in-house sysadmin costs, as a guide, €55-95k/year of employer cost depending on level, €7,900/month for a senior (strong profiles cost more), works business hours and often lacks expertise in certain areas. External managed services offer a senior shared team available 24/7, organized on-call, varied skills (Linux, BSD, security, networking) and controlled costs from €840/year per server. You benefit from multiple experts for the price of a fraction of a salary.
What services are included in managed server?
Our managed server contracts include: proactive monitoring (CheckMK) 24/7 on all three plans, intervention 7am-10pm 7 days a week on Essential and 24/7 on Pro and Critical, real-time PagerDuty alerts, automatic security updates, external NimbusBackup PBS backups for a Proxmox VE server or one running the PBS client, technical on-call with contractual SLA, corrective work within the included hours (1h per month on Pro and Critical, then €120/h), performance optimization, secure member portal support, and up-to-date technical documentation.
Can you migrate my servers between providers?
Yes, we regularly perform cross-provider migrations: OVH to Scaleway, Hetzner to Contabo, AWS to OVH, etc. We plan the migration, synchronize data, switch DNS with reduced maintenance window and validate proper functioning. Initial migration can be included in the managed service contract setup.
Is there a contract commitment?
Two options: no commitment, cancellable with one month's notice, with setup fees; or a 12-month commitment with no setup fees. After the 12 months, the subscription continues on a tacit monthly renewal basis with one month's notice. No exit penalty.
How does 24/7 support work?
Our 24/7 on-call relies on PagerDuty: each critical alert automatically triggers escalation to a senior on-call technician. They handle the incident, diagnose and intervene within the contractual SLA (4h or 1h depending on your plan). You receive a detailed intervention report. For non-urgent requests, use the secure member portal (business hours support).
Ready to Secure Your Infrastructure?
Entrust your server administration to experts. Monitoring, on-call and backups included.