What Does Server Management Include?
Our managed server plans start at 70 EUR/month per server (7am-10pm, 7 days a week) or 150 EUR/month (24/7) and include everything you need to sleep soundly. Here is a complete breakdown of the included services.
70 EUR excl. VAT / month / server
Extended coverage (7am-10pm 7d/7)
Operational maintenance + monitoring, no intervention time included
150 EUR excl. VAT / month / server
24x7x365 on-call support included
Operational maintenance + monitoring + 1h intervention/month
Services included in your plan
Operational Maintenance (MCO)
Operational maintenance ensures your server remains functional, secure and performant over time.
System updates
OS patches, kernel, critical packages
Security updates
Critical CVEs patched within 48h
Performance optimization
Tuning, cleanup, log rotation
Certificate management
Automatic SSL/TLS renewal
24/7 Monitoring
Continuous server monitoring with intelligent alerting. We detect issues before they impact your users.
Uptime monitoring
Ping, HTTP, critical ports
System resources
CPU, RAM, disk, I/O
Application services
Apache/Nginx, MySQL, PHP-FPM...
Intelligent alerting
Adaptive thresholds, alert deduplication
24x7x365 On-Call Support INCLUDED
Bought on its own, this on-call is 90 EUR/month per server — and the rota would cost 34,800 EUR/month if you had to staff it in-house. It is included in your 150 EUR plan, along with monitoring and operational maintenance.
When an incident is detected by monitoring, our team responds promptly to restore service, including nights, weekends and public holidays.
24x7x365 coverage
Nights, weekends, public holidays
Dual on-call roster
Automatic escalation at M+30
1h intervention included, then €120/h
Per month, per server
Incident report
Systematic post-intervention report
Backup Management
We configure, monitor and test your backups to ensure reliable restoration when needed.
Backup configuration
Initial backup setup and scheduling
Daily supervision
Backup job verification
Restore testing
Periodic backup validation
Failure alerting
Immediate notification if a backup fails
Note: Backup storage (disk space) may be billed separately depending on volume. We offer off-site backup solutions via our Nimbus service.
Security Hardening
Your server is hardened according to security best practices and kept up to date against threats.
Initial hardening
SSH, firewall, fail2ban, ports
Security watch
Critical CVE monitoring
Security patches
Rapid application of fixes
Access management
SSH keys, sudo, account auditing
Support & Advisory
A dedicated technical contact to answer your questions and advise you.
Email/ticket support
Response within 24 business hours
Architecture advisory
Evolution recommendations
Documentation
Documented procedures and access
Monthly report
Health status and completed actions
What is not included (options)
Additional interventions
Beyond the included hour: 120 EUR/hour, billed in half-hour increments.
You are notified before any additional billing.
Backup storage
Disk space for your backups, based on volume.
Nimbus solutions available from 50 EUR/month.
Application development
Code modifications, application debugging.
We manage infrastructure, not your business application code.
That said, we provide managed hosting and monitoring for business applications such as an ERP — see our Odoo managed services.
Hosting / VM
The cost of the server itself (hosting provider, cloud).
We can provide VMs via our own Proxmox infrastructure.
Learn more
Managed servers for all providers
OVH, Scaleway, Hetzner, Contabo: why you should have your server professionally managed.
Read →Response time SLA & SLO guide
Understanding response time and recovery time commitments in service level agreements.
Read →On-call support: in-house vs outsourced
Detailed cost comparison: hiring an in-house team vs outsourcing on-call support.
Read →Frequently asked questions
What core services are included in managed servers?
Core services include operational maintenance (system and security updates), 24/7 resource monitoring, backup supervision, performance optimization and infrastructure documentation. For 24/7 plans, on-call support with 4h or 1h response time SLA and 1h monthly intervention credit are also included.
What options are available for managed servers?
Available options include: additional PBS backup storage beyond included volumes, extra intervention hours beyond the monthly credit (120 EUR/h), advanced system administration services, application optimizations, security audits, and infrastructure migrations.
What does the managed server SLA guarantee?
The SLA guarantees the response time: 4h on the 7am-10pm 7d/7 window for the Essential plan, 4h 24/7 for the Pro plan, 1h 24/7 for the Critical plan. This is the maximum delay before a qualified engineer begins working on your incident.
What interventions are included in the plan?
Keeping a server in operational condition is capped by a volume of hours: those included in your plan, those you have prepaid, or those billed beyond. In practice, 1 hour per server per month covers routine needs — updates, monitoring, optimisations and corrective work included. That is the volume included in the 24/7 plans. Beyond it, interventions are billed at 120 EUR/hour in 30-minute increments, and you are always informed before exceeding it. Development or evolution work requires prior quotation.
What extras are billed outside the plan?
Billed separately: corrective interventions beyond the monthly 1h credit (120 EUR/h), additional PBS backup storage, server migrations, in-depth security audits, custom development, and personalized training.
What monitoring tools are used?
We use Zabbix for centralized system metrics monitoring (CPU, RAM, disk, network), Prometheus + Grafana for containerized infrastructure, and custom application probes. All managed servers are supervised 24/7 with automatic alerts to our on-call team.
What reporting is provided with managed servers?
You receive a monthly activity report detailing: interventions performed, time consumed, incidents handled, measured availability, applied updates, and optimization recommendations. Grafana dashboards are accessible in real-time to monitor your metrics.
Ready to entrust your servers to experts?
From 70 EUR/month (7am-10pm, 7 days a week) or 150 EUR/month (24/7) per server. Operational maintenance, monitoring and on-call support included. No long-term commitment.