Managed Services & IT On-Call Blog
Complete guides, analysis, and real-world insights on managed server services, 24/7 IT on-call support, SLA commitments, and infrastructure monitoring.
Complete Guides
What Is an MSP? Complete Guide
MSP (Managed Service Provider): full definition, core services, and benefits for SMBs and mid-market companies.
Guide 2026SLA, SLO & SLI: Understanding Service Level Commitments
Definitions, differences, calculation methods, and best practices for your managed services contracts and SLAs.
Guide 202624/7 Server Management: Complete Guide
Definition, included services, pricing, and selection criteria for outsourcing your server management.
Guide 2026Outsourcing 24/7 IT On-Call Support
Benefits, organization, pricing, and selection criteria for outsourcing your IT on-call support.
IT On-Call Support
How Much Does IT On-Call Support Cost?
Pricing breakdown: in-house costs (premiums, salaries) vs outsourcing. Detailed comparison and budget planning.
24/7 On-Call: How Does It Work?
PagerDuty, 4-hour and 1-hour SLA escalations, shared team. Our intervention procedures explained.
On-Call: French Labor Law Compliance (fr)
80% of SMBs fail to comply with regulations. Rest periods, advance notice, and compensation requirements.
Managed Services & Monitoring
Server Monitoring: Essential KPIs
8 essential KPIs (CPU, RAM, disk, network), alert thresholds, and monitoring best practices.
DRP/BCP: Managed Services as the Solution
Off-site backups, RTO/RPO, disaster recovery. A practical guide for SMBs.
SMBs: Hire a Sysadmin or Outsource?
Cost comparison, pros and cons to help you make the right decision.
Migration & Virtualization
Leaving VMware: Proxmox Migration
VMware alternative after Broadcom: migration guide to Proxmox, cost savings, and MSP-assisted transition.
NewProxmox 8 to 9 Migration: Timeline, Pricing, Methodology
From EUR 1,390 (excl. VAT) for 3 nodes to EUR 3,140 (excl. VAT) for 8 nodes. Steps, prerequisites, and detailed pricing.
Free Resources for IT Decision-Makers
Practical tools and downloadable guides to optimize your infrastructure
Downtime Cost Calculator
Estimate the real cost of an IT outage for your business. Concrete figures to convince your management.
Calculate now →Digital Sovereignty Checklist
Assess your dependency on big-tech vendors and discover how to regain control of your IT.
Take the assessment →Stress-Free On-Call Guide
Templates, checklists, and best practices to organize effective and sustainable 24/7 support.
Download the guide →Need Expert Guidance?
Our experts are available to answer your questions about managed services and IT on-call support.