IONOS (formerly 1&1) is one of the few hosting providers to offer phone support in multiple languages. But support is not server management: no proactive monitoring, no overnight on-call coverage, no operational maintenance. RDEM Systems picks up where IONOS support stops.
IONOS (1&1 Ionos, United Internet AG) is a German hosting giant with over 8 million customers. Their strength: a comprehensive catalog (VPS, dedicated, cloud, domains, email) and accessible multilingual support. Their limitation: they are not an MSP — they do not manage your server.
Keep the comfort of IONOS support for billing and hardware. RDEM handles everything above the hardware layer: OS, services, security, monitoring.
Agents on every IONOS server: CPU, RAM, disks, critical services, SSL certificates, response times. Alerts before the failure — what IONOS support does not do.
Contractually guaranteed response: 1h (critical) or 4h (standard), 24/7/365. IONOS support operates on a "best effort" basis with no time commitment.
OS patching (Linux and Windows), hardening, firewall, intrusion detection. IONOS provides the server, RDEM secures it and keeps it up to date.
Automated backups, regular restore testing, documented recovery plan. Compatible with IONOS storage or external storage.
IONOS is one of the few hosting providers offering native Windows Server. We manage both: AD, IIS, SQL Server on Windows; Apache, Nginx, PostgreSQL on Linux.
Leveraging the IONOS Cloud Panel and their API for provisioning, snapshots and network management. We can supplement or replace Plesk/cPanel with our own stack.
IONOS offers a comprehensive range: Linux and Windows VPS, dedicated servers, Cloud Cubes and managed solutions. We manage all of them.
| IONOS VPS | vCores | RAM | Storage | Bandwidth | Use case |
|---|---|---|---|---|---|
| VPS Linux XS | 1 | 1 GB | 10 GB NVMe | Unlimited | DNS, VPN, dev/test |
| VPS Linux M | 2 | 4 GB | 80 GB NVMe | Unlimited | Website, CMS, CI/CD |
| VPS Linux XL | 6 | 16 GB | 240 GB NVMe | Unlimited | E-commerce, ERP, database |
| VPS Linux XXL | 12 | 32 GB | 480 GB NVMe | Unlimited | SaaS, high-traffic API, multi-service |
IONOS highlight: VPS include unlimited bandwidth at 1 Gbps and KVM virtualization with dedicated vCores (no shared CPU). Windows Server VPS are available with the same configurations, license included in the price.
IONOS dedicated servers with Intel Xeon and AMD processors, enterprise NVMe storage, unlimited traffic. Customizable configuration via the Cloud Panel. Suited for demanding workloads: virtualization, databases, critical applications.
IONOS cloud instances billed hourly, perfect for ephemeral environments, horizontal scaling or load testing. Provisioning in minutes via API or Cloud Panel.
IONOS offers "Managed" servers with pre-installed Plesk and basic updates. Caution: this does not cover 24/7 monitoring, on-call support, hardening or disaster recovery. For comprehensive server management, IONOS Managed remains insufficient — that is where RDEM steps in.
IONOS operates datacenters in Europe and the United States, including one in France. All ISO 27001 certified.
Lannion
France
Berlin
Germany
Frankfurt
Germany
Karlsruhe
Germany
Worcester
USA (MA)
As part of our managed service, we recommend installing Proxmox VE (free, open-source) on your IONOS dedicated server. Proxmox VE can be installed via KVM console on IONOS dedicated servers.
Already running Proxmox VE on your server? Perfect, NimbusBackup integration is immediate. Running bare Linux/Windows? We handle the migration to Proxmox VE as part of onboarding.
Learn more about Proxmox VESame pricing regardless of your IONOS VPS or dedicated server.
|
Essential
70 EUR excl. VAT/mo
|
Popular
Pro
150 EUR excl. VAT/mo
|
Critical
250 EUR excl. VAT/mo
|
|
|---|---|---|---|
| Monitoring | 7am-10pm 7d/7 | 24/7/365 | 24/7/365 |
| Proactive monitoring | |||
| Security updates | |||
| Support | Email / Member portal | Email / Member portal | Email / Member portal |
| Production incidents | PagerDuty | PagerDuty | PagerDuty |
| On-call support | 7am-10pm 7d/7 | 24/7 — 4h SLA | 24/7 — 1h SLA |
| Included in your contract | |||
| Proxmox VE | Recommended | Recommended | Included in the service |
| Offsite backup NimbusBackup PBS Equinix Paris |
250 GB Single Drive |
500 GB Single Drive |
1 TB Single Drive or 500 GB Double Drive (2 datacenters) |
| AirGapped option Offline disk |
— | — | +10EUR/mo 500 GB AirGapped |
| Additional storage | 12EUR/TB/mo | 12EUR/TB/mo | 12EUR/TB/mo |
Prices per server, excl. VAT. The NimbusBackup PBS backup is a benefit of your managed service contract, not a separate product. Request a custom quote →
In case of a confirmed production outage, you trigger an incident via PagerDuty (credentials provided upon contract signing). Our on-call team is alerted immediately.
Legitimate incident:
Not an incident → email:
Abusive triggering outside of production outages: EUR 100 excl. VAT per incident. This policy ensures on-call availability for genuine emergencies.
IONOS backups remain within the IONOS ecosystem — same single point of failure.
With your RDEM managed service contract, a NimbusBackup PBS volume is included: your Proxmox VMs are automatically backed up to our Equinix Paris infrastructure, physically separate from IONOS.
250 GB
Single Drive — included
500 GB
Single Drive — included
1 TB
Single Drive — included
or 500 GB Double Drive (2 sites)
AirGapped option +10EUR/mo
Need more storage? Additional volume at 12EUR/TB/mo on NimbusBackup.
IONOS snapshots are paid and remain on the same infrastructure. No offsite backup is natively offered by IONOS.
OVH, Scaleway, Hetzner, Contabo, IONOS: why you should have your server managed.
Read →Understanding the difference between "best effort" support and contractual SLA.
Read →The 3 situations where managed services are more cost-effective than an in-house sysadmin.
Read →Free diagnostic of your IONOS infrastructure. We identify the risks, you decide.