Support yes, server management no

IONOS Managed Services:
Professional Support Beyond Standard Help

RDEM Systems provides managed services for your IONOS servers: VPS, dedicated, Cloud Cubes monitoring and maintenance.

  • ✓ 24/7 proactive monitoring with CheckMK
  • ✓ On-call support with 4-hour SLA
  • ✓ Automated backups
  • ✓ Security updates & patch management

Your IONOS MSP from 70 EUR/month. Free quote within 48 hours.

View IONOS product ranges IONOS managed server quote

IONOS support ≠ server management: the difference that matters

IONOS (1&1 Ionos, United Internet AG) is a German hosting giant with over 8 million customers. Their strength: a comprehensive catalog (VPS, dedicated, cloud, domains, email) and accessible multilingual support. Their limitation: they are not an MSP — they do not manage your server.

What IONOS support does

  • Phone support — a real advantage vs Hetzner/Contabo
  • Hardware and network incidents
  • Intuitive Cloud Panel for basic management
  • Plesk/cPanel integrated as an option
  • Datacenter in France (Lannion)

What IONOS support does NOT do

  • No overnight on-call support — no proactive intervention at night
  • No application monitoring or alerting
  • No OS updates or proactive security patching
  • No operational maintenance or disaster recovery plan
  • No contractual SLA response time — it is "best effort"

What RDEM Systems adds to your IONOS servers

Keep the comfort of IONOS support for billing and hardware. RDEM handles everything above the hardware layer: OS, services, security, monitoring.

Proactive 24/7 monitoring

Agents on every IONOS server: CPU, RAM, disks, critical services, SSL certificates, response times. Alerts before the failure — what IONOS support does not do.

On-call support — 1h to 4h SLA

Contractually guaranteed response: 1h (critical) or 4h (standard), 24/7/365. IONOS support operates on a "best effort" basis with no time commitment — in contrast, our 24/7 coverage with a 4h SLA is staffed by a reachable human team, not asynchronous ticketing.

Security & updates

OS patching (Linux and Windows), hardening, firewall, intrusion detection. IONOS provides the server, RDEM secures it and keeps it up to date.

Backups & disaster recovery

Automated backups, regular restore testing, documented recovery plan. Compatible with IONOS storage or external storage.

Windows Server & Linux

IONOS is one of the few hosting providers offering native Windows Server. We manage both: AD, IIS, SQL Server on Windows; Apache, Nginx, PostgreSQL on Linux.

Cloud Panel & IONOS API

Leveraging the IONOS Cloud Panel and their API for provisioning, snapshots and network management. We can supplement or replace Plesk/cPanel with our own stack.

IONOS products we manage

IONOS offers a comprehensive range: Linux and Windows VPS, dedicated servers, Cloud Cubes and managed solutions. We manage all of them.

IONOS VPS (Linux & Windows)

IONOS VPS vCores RAM Storage Bandwidth Use case
VPS Linux XS 1 1 GB 10 GB NVMe Unlimited DNS, VPN, dev/test
VPS Linux M 2 4 GB 80 GB NVMe Unlimited Website, CMS, CI/CD
VPS Linux XL 6 16 GB 240 GB NVMe Unlimited E-commerce, ERP, database
VPS Linux XXL 12 32 GB 480 GB NVMe Unlimited SaaS, high-traffic API, multi-service

IONOS highlight: VPS include unlimited bandwidth at 1 Gbps and KVM virtualization with dedicated vCores (no shared CPU). Windows Server VPS are available with the same configurations, license included in the price.

Other IONOS products

Dedicated

IONOS Dedicated Servers — Performance and reliability

IONOS dedicated servers with Intel Xeon and AMD processors, enterprise NVMe storage, unlimited traffic. Customizable configuration via the Cloud Panel. Suited for demanding workloads: virtualization, databases, critical applications.

Intel Xeon / AMD Enterprise NVMe Unlimited traffic Hardware RAID
Cloud Cubes

IONOS Cloud Cubes — Flexible on-demand cloud

IONOS cloud instances billed hourly, perfect for ephemeral environments, horizontal scaling or load testing. Provisioning in minutes via API or Cloud Panel.

Hourly billing API + Cloud Panel Linux & Windows On-demand scaling
Managed

IONOS Managed Server — The IONOS "managed" option

IONOS offers "Managed" servers with pre-installed Plesk and basic updates. Caution: this does not cover 24/7 monitoring, on-call support, hardening or disaster recovery. For comprehensive server management, IONOS Managed remains insufficient — that is where RDEM steps in.

Plesk included Basic updates No on-call support No 24/7 monitoring

IONOS Datacenters

IONOS operates datacenters in Europe and the United States, including one in France. All ISO 27001 certified.

Lannion

France

Berlin

Germany

Frankfurt

Germany

Karlsruhe

Germany

Worcester

USA (MA)

Our recommendation: Proxmox VE on your IONOS server

As part of our managed service, we recommend installing Proxmox VE (free, open-source) on your IONOS dedicated server. Proxmox VE can be installed via KVM console on IONOS dedicated servers.

  • Native PBS backup: automatic VM backup to NimbusBackup, offsite at Equinix Paris — included in your managed service contract
  • Snapshots before every update: instant rollback in case of issues, without downtime
  • Service isolation: each application in its own VM, no domino effect in case of a vulnerability
  • Live migration: move a VM from one server to another without downtime (useful when changing IONOS plans)
  • No license cost: Proxmox VE is 100% open-source, unlike VMware. Proxmox support licenses are available and recommended for business-critical environments.

Already running Proxmox VE on your server? Perfect, NimbusBackup integration is immediate. Running bare Linux/Windows? We handle the migration to Proxmox VE as part of onboarding.

Learn more about Proxmox VE

IONOS managed server pricing

Same pricing regardless of your IONOS VPS or dedicated server.

Essential
70 EUR excl. VAT/mo
Popular
Pro
150 EUR excl. VAT/mo
Critical
250 EUR excl. VAT/mo
Monitoring 7am-10pm 7d/7 24/7/365 24/7/365
Proactive monitoring
Security updates
Support Email / Member portal Email / Member portal Email / Member portal
Production incidents PagerDuty PagerDuty PagerDuty
On-call support 7am-10pm 7d/7 24/7 — 4h SLA 24/7 — 1h SLA
Included in your contract
Proxmox VE Recommended Recommended Included in the service
Offsite backup
NimbusBackup PBS
Equinix Paris		 250 GB
Single Drive		 500 GB
Single Drive		 1 TB Single Drive
or 500 GB Double Drive
(2 datacenters)
AirGapped option
Offline disk		 — — +10EUR/mo
500 GB AirGapped
Additional storage 12EUR/TB/mo 12EUR/TB/mo 12EUR/TB/mo

Prices per server, excl. VAT. The NimbusBackup PBS backup is a benefit of your managed service contract, not a separate product. Request a custom quote →

Incident triggering via PagerDuty

In case of a confirmed production outage, you trigger an incident via PagerDuty (credentials provided upon contract signing). Our on-call team is alerted immediately.

Legitimate incident:

  • Server unreachable
  • Critical service down
  • Ongoing data loss
  • Suspected security breach

Not an incident → email:

  • Non-urgent technical question
  • Planned change request
  • Minor slowness with no business impact

Abusive triggering outside of production outages: EUR 100 excl. VAT per incident. This policy ensures on-call availability for genuine emergencies.

Your backups should not stay at IONOS

IONOS backups remain within the IONOS ecosystem — same single point of failure.

With your RDEM managed service contract, a NimbusBackup PBS volume is included: your Proxmox VMs are automatically backed up to our Equinix Paris infrastructure, physically separate from IONOS.

Essential

250 GB

Single Drive — included

Pro

500 GB

Single Drive — included

Critical

1 TB

Single Drive — included

or 500 GB Double Drive (2 sites)

AirGapped option +10EUR/mo

Need more storage? Additional volume at 12EUR/TB/mo on NimbusBackup.

IONOS snapshots are paid and remain on the same infrastructure. No offsite backup is natively offered by IONOS.

Related articles

Server management — all providers

OVH, Scaleway, Hetzner, Contabo, IONOS: why you should have your server managed.

Read →

Response time & SLA guide

Understanding the difference between "best effort" support and contractual SLA.

Read →

Why outsource?

The 3 situations where managed services are more cost-effective than an in-house sysadmin.

Read →

Go beyond standard IONOS support

Free diagnostic of your IONOS infrastructure. We identify the risks, you decide.

IONOS managed server quote 15-min discovery call +33 1 77 62 42 42

Frequently Asked Questions about Ionos Managed Services

How much does Ionos server management cost?
Ionos server management starts from €70/month for the Essential plan (7am-10pm 7d/7) with proactive monitoring and automatic backups. The Pro 24/7 4h response plan is €150/month, and the Critical 24/7 1h response plan is €250/month. All-inclusive pricing with no hidden fees.
What is your response time for incidents on Ionos servers?
Our 24/7 on-call team guarantees a response within 15 minutes for any critical incident on your Ionos servers. We intervene immediately with a resolution commitment based on criticality: 1h for critical incidents, 4h for major incidents. Contractual SLA with penalties.
Do you manage Ionos VPS and Cloud in addition to dedicated servers?
Yes, we manage all types of Ionos servers: Linux and Windows VPS, dedicated servers, Cloud Cubes, as well as hybrid configurations. Our expertise also covers legacy 1&1 ranges. Same service level regardless of the range.
Do you provide backups for Ionos servers?
Yes, our Ionos managed service plans include daily automatic backups with our NimbusBackup PBS solution. Offsite storage in our Equinix Paris datacenter, minimum 30-day retention. Quarterly restore tests included to ensure integrity.
IONOS already has support, why do I need RDEM?
Ionos support answers your technical questions and handles hardware incidents, but they do not provide server management: no proactive monitoring, no overnight on-call support, no security updates, no operational maintenance. RDEM fills this gap by adding 24/7 monitoring with guaranteed 1h-4h response time.
Can I migrate from Ionos to another host with your help?
Absolutely. We regularly perform cross-host migrations (Ionos ↔ OVHcloud, Ionos ↔ Scaleway, etc.). Migration planned outside business hours, with complete validation tests and zero service interruption. First migration included. Free quote.
Do you manage Ionos Windows servers?
Yes. Ionos is one of the few hosts to offer VPS and dedicated servers under Windows Server natively. We manage Windows Server environments (Active Directory, IIS, SQL Server, RDS) just like Linux environments. Windows expertise since 2015.