Hetzner Managed Services:
German Performance with 24/7 Support
RDEM Systems provides managed services for your Hetzner servers: AX/EX/PX dedicated and Cloud monitoring.
- ✓ 24/7 proactive monitoring with CheckMK
- ✓ On-call support with 4-hour SLA
- ✓ Automated backups
- ✓ Security updates & patch management
Your Hetzner MSP from 70 EUR/month. Free quote within 48 hours.
Hetzner: excellent hardware, zero management
Hetzner Online GmbH is a German hosting provider known for unbeatable pricing and quality datacenters. But like any IaaS provider, you are on your own once the server is provisioned.
What Hetzner does well
- Reliable, modern hardware (AMD EPYC, Intel Xeon)
- 30-50% cheaper than OVH/Scaleway
- ISO 27001 certified datacenters (Germany, Finland)
- Powerful Robot API for automation
- Built-in rescue system for hardware troubleshooting
What Hetzner does NOT do
- Ticket-only support — no phone, no live chat
- No intervention SLA for your infrastructure
- No server administration (OS, services, security)
- No application monitoring or alerting
- No on-call support — you are alone at night and on weekends
What RDEM Systems adds to your Hetzner servers
Keep Hetzner's pricing. Add the professional management and 24/7 on-call support your servers deserve.
Fully managed communication
You deal with us. We handle all communication with Hetzner (tickets, Robot API, rescue mode) on your behalf. No language barrier, no learning curve.
24/7 proactive monitoring
Agents on every Hetzner server: CPU, RAM, disks (SMART), critical services, SSL certificates, response times. Alerts before the outage, not after.
On-call with 1h to 4h SLA
Guaranteed response in 1h or 4h, 24/7/365 — including nights, weekends and holidays. Hetzner escalation included if hardware replacement is needed. In practice, our on-call team opens and tracks the Hetzner ticket on your behalf, even at 3 AM.
Security & updates
OS patching, SSH hardening, firewall, fail2ban, configuration audits. Your Hetzner servers hardened according to CIS best practices.
Backups & disaster recovery
Automated backups to Hetzner Storage Box or Object Storage. Regular restore tests. Documented recovery plan for each server.
Robot API & automation
Leveraging the Hetzner Robot API for provisioning, rescue mode, reinstallations. Cloud Console API for Hetzner Cloud. Full automation.
Hetzner dedicated servers we manage
Hetzner offers 3 dedicated server ranges and a refurbished marketplace (Auction). We manage all of them with the same level of rigour.
Hetzner AX — High-performance AMD EPYC
Hetzner's flagship line for raw performance. AMD Ryzen / EPYC processors, DDR5 ECC, Gen4 NVMe RAID 1, 1 Gbps connectivity included. From AX42 (Ryzen 7 PRO 8700GE Zen 4, 64 GB DDR5 ECC, 2× 512 GB NVMe, ~€46/mo) to AX162-R (EPYC 9454P 48c, 256 GB DDR5 ECC reg, on request). See our recommended AX42 / AX102 picks →
Hetzner EX — Affordable and reliable Intel
Hetzner's entry-level Intel range. Intel Core i5/i7/i9 processors, ideal for single-thread workloads or tight budgets. From EX44 (Intel Core i5-13500, 64 GB RAM, 2x512 GB NVMe, ~36 EUR/month) to EX101 (Intel Core i9-13900, 128 GB RAM, 2x1.92 TB NVMe).
Hetzner PX — Enterprise rack servers
Hetzner's enterprise range for demanding infrastructures. High-density rack servers with Intel Xeon / AMD EPYC processors, ECC memory, hardware RAID. Built for virtualization (Proxmox, VMware), heavy databases and high-availability clusters.
Hetzner Server Auction — Refurbished server marketplace
Hetzner's best-kept secret: refurbished dedicated servers sold at auction, often 20-40% cheaper than new. Varied hardware (previous-gen AX/EX, sometimes high-end), fluctuating availability. Perfect for dev/staging, non-critical projects or budget-conscious SMBs. We manage these servers just like any other dedicated machine.
Which Hetzner AX model fits managed production?
The AX line (AMD) is Hetzner's flagship dedicated tier — DDR5 ECC, Gen4 NVMe RAID 1, ISO 27001 datacenters in Falkenstein and Helsinki. Two models cover most projects we manage.
Hetzner public pricing, RDEM management billed separately. You order the server directly from Hetzner and keep control of your contract.
| Model | Specs | Hetzner price | Typical use |
|---|---|---|---|
| AX42 | 8c/16t Zen 4 · 64 GB DDR5 ECC · 2× 512 GB NVMe RAID 1 | from €46/mo | 4-6 Proxmox VMs · SMB Odoo · single-node Kubernetes · mid-size web + DB stack |
| AX102 | 16c Zen 4 + 3D V-Cache · 128 GB DDR5 ECC · 2× 1.92 TB NVMe RAID 1 | from €104/mo | high-performance DB · 8-12 Proxmox VMs · mid-size Odoo (50-100 users) · multi-node K8s |
AX42 — entry-level production with ECC
The sweet spot for moving from VPS to dedicated without overprovisioning. 8 Zen 4 cores with DDR5 ECC handle 4-6 Proxmox VMs, an SMB Odoo (up to ~30 users) or a single-node Kubernetes cluster. Paired with our Essential (€70/mo) or Pro (€150/mo) plan based on criticality, you get a solid production baseline for ~€120-200/mo infra + management combined.
AX102 — CPU performance and large databases
The Ryzen 9 7950X3D's 3D V-Cache makes the difference on transactional workloads: mid-size Odoo (50-100 users), mid-size e-commerce, PostgreSQL or MariaDB under load. 128 GB DDR5 ECC and 1.92 TB NVMe support 8-12 Proxmox VMs or a multi-node K8s cluster. Matches our Pro (€150/mo) or Critical (€250/mo) plan based on SLA.
In practice: we deploy Proxmox VE on the AX server, configure Proxmox PBS backups (NimbusBackup included in all plans), CheckMK monitoring, and take on-call duty per your tier. You order the Hetzner server directly, RDEM manages operations.
Hetzner Cloud managed services (CX, CPX, CCX)
Hetzner Cloud is Hetzner's public cloud offering, with some of the most affordable VPS instances in Europe. Three ranges for three use cases.
| Cloud Range | Type | vCPU | RAM | Use Case |
|---|---|---|---|---|
| CX (Gen3) | Shared vCPU | 2 to 48 | 4 to 192 GB | Websites, APIs, CI/CD, dev/staging |
| CPX (Gen2) | Dedicated vCPU AMD | 2 to 48 | 4 to 192 GB | CPU-intensive applications, databases |
| CCX (Gen2) | Dedicated vCPU Intel | 2 to 48 | 8 to 192 GB | ERP, SaaS, predictable workloads |
Hetzner Cloud includes private networks, load balancers, volumes, firewalls and snapshots. Our managed services add application monitoring, security updates, on-call support and professional server management — what Hetzner Cloud does not provide.
Hetzner Datacenters
All Hetzner datacenters are ISO 27001 certified and powered by green energy. 100% European hosting, GDPR compliant.
Falkenstein
Germany (Saxony)
Nuremberg
Germany (Bavaria)
Helsinki
Finland
Ashburn
USA (Virginia)
What does high availability require at Hetzner?
Two things decide what is achievable, and neither is up to you: a private network between your servers, and a movable public address. The first lets the cluster talk and decide; the second determines whether failover is visible from outside — and how fast.
Private network: the vSwitch
A virtual layer-2 network between your dedicated servers, with a VLAN ID between 4000 and 4091. It runs over the server's existing uplink, so no extra network card is needed — and it can connect servers across several locations.
Public address: the Floating IP
Reassignable on the fly between servers, explicitly designed for failover, and attached to one machine at a time. But it belongs to the Cloud range, not to the dedicated range.
The two ranges do not combine
This is the structural constraint at Hetzner, and it decides the architecture before anything else: the vSwitch is a dedicated-server feature, the Floating IP is a Cloud feature. You cannot have both on the same machine. On dedicated infrastructure you therefore get an excellent private network for the cluster, but public address failover has to be handled another way: through DNS, or by placing the front end elsewhere.
Two limits to know before sizing
- • 32 MAC addresses per physical port. A limit reached quickly if you stack many bridged virtual machines on the same vSwitch.
- • Multi-site does not remove latency, it hides it. Layer 2 stretched between datacenters works, but every synchronously replicated write pays the round trip. That is the constraint that decides, not the budget.
Going further: the four architectures we deploy are compared by failover time and cost on our managed high availability page. Hypervisor-side prerequisites are detailed in hypervisor failure, and the latency constraint on a stretched link is explained on the overview page.
Our recommendation: Proxmox VE on your Hetzner server
As part of our managed services, we recommend installing Proxmox VE (free, open-source) on your Hetzner dedicated server. Proxmox VE can be installed via Hetzner's Rescue mode or installimage.
- Native PBS backup: automatic VM backup to NimbusBackup, off-site at Equinix Paris — included in your managed services contract
- Snapshots before every update: instant rollback if something goes wrong, without downtime
- Service isolation: each application in its own VM, no domino effect if one is compromised
- Live migration: move a VM from one server to another with zero downtime (useful when changing Hetzner server models)
- No licence cost: Proxmox VE is 100% open-source, unlike VMware. Proxmox support subscriptions are available and recommended for business-critical environments. See our VMware vs Proxmox TCO 2026 comparison.
Already running Proxmox VE? Great — NimbusBackup integration is immediate. Running bare-metal Linux/Windows? We handle the Proxmox VE migration as part of the onboarding process.
Learn more about Proxmox VEServer management, administration, operations: what each word covers
Depending on who you ask, the same work is called managed services, server management, server administration, operations or maintenance in operational condition. These are not five offers: they are five ways of naming distinct acts, which we perform on your Hetzner servers at different frequencies and under different commitments.
The table below gives, for each term, the actual act, its frequency and the plan that covers it. This is the scope we sign.
| Term used | What we actually do | Frequency | Plan |
|---|---|---|---|
| Monitoring supervision |
CPU, RAM, disk fill level, network, application services and TLS certificate expiry — on Cloud as much as on a dedicated server. Every alert goes into PagerDuty. | Continuous — 7am-10pm 7 days a week on Essential, 24/7/365 on Pro and Critical | All three |
| Preventive maintenance | OS and package updates, CVE remediation, log rotation and cleanup, certificate renewal, heading off disk saturation before it happens | Monthly cycle, plus critical CVEs handled off-cycle | All three — drawn from your included or prepaid hours |
| Corrective maintenance | Diagnosis and service restoration after an incident: a stopped service, a full partition, abnormal load, a server that does not come back and has to be switched to the Rescue System from the Robot | On event, within a 4h response time (GTI) on Pro, 1h on Critical | All three — drawn from your included or prepaid hours |
| Server administration | The changes you ask for: accounts and keys, vhosts, firewall rules, certificates, adding a disk, opening a flow on the vSwitch | On request, scheduled with you | 1 hour per month included on Pro and Critical, then €120 excl. VAT per hour billed in 30-minute steps — you are warned before you go over |
| Operations | Backups pushed off-site to our Proxmox Backup Server at Equinix Paris, outside Hetzner infrastructure, and restores actually replayed on a randomly picked machine, with the report handed to you | Daily backup; restore test once per half-year up to five machines, once per quarter beyond that | All three — capacity varies by plan |
| L2 / L3 support | There is no level 1 here: your request reaches a systems engineer directly, with no qualification script in between. Replacing a disk or a memory module and physical work in the datacenter remain Hetzner's job. We open the ticket on your behalf from the Robot, argue the diagnosis with their technicians, and report back to you. | Email and member portal during business hours; PagerDuty for a confirmed production outage | All three |
Maintenance is counted in hours, not in acts. Keeping a server in operational condition is capped by a volume of hours: those included in your plan, those you have prepaid, or those billed beyond. In practice, one hour per server per month covers routine needs — that is the volume included in the Pro and Critical plans. Beyond it, the hour is billed at €120 excl. VAT in 30-minute steps, and we tell you before you go over rather than after.
This scope is identical on a Hetzner Cloud server and an AX, EX, PX or Server Auction dedicated server: it is engineering time, not a percentage of what the machine costs. It applies just as much to a server we install as to taking over an existing server already in production and still held in your own name — see what you keep and how you get us out.
Hetzner managed server pricing
Same pricing whether you run an entry-level EX44 or a high-performance AX162.
|
Essential
70 EUR excl. VAT/mo*
|
Popular
Pro
150 EUR excl. VAT/mo*
|
Critical
250 EUR excl. VAT/mo*
|
|
|---|---|---|---|
| Supervision | 7am-10pm 7d/7 | 24/7/365 | 24/7/365 |
| Monitoring | |||
| Security updates | |||
| Support | Email / Client portal | Email / Client portal | Email / Client portal |
| Production incidents | PagerDuty | PagerDuty | PagerDuty |
| On-call support | 7am-10pm 7d/7 | 24/7 — 4h response | 24/7 — 1h response |
| Included in your contract | |||
| Proxmox VE | Recommended | Recommended | Included in service |
| Off-site backup Compare PBS plans Equinix Paris |
250 GB Single Drive |
500 GB Single Drive |
1 TB Single Drive or 500 GB Double Drive (2 datacenters) |
| AirGapped option Offline disk |
— | — | +10 EUR/month 500 GB AirGapped |
| Extra storage | 12 EUR/TB/month | 12 EUR/TB/month | 12 EUR/TB/month |
Pricing per server, excl. VAT. * Excludes the server / VM you rent separately. The Offsite Proxmox backup in France is a benefit of your managed services contract, not a separate product. Request a custom quote →
Incident escalation via PagerDuty
In case of a confirmed production outage, you trigger an incident via PagerDuty (credentials provided at contract signing). Our on-call team is alerted immediately.
Legitimate incident:
- Server unreachable
- Critical service down
- Ongoing data loss
- Suspected security breach
Not an incident — use email:
- Non-urgent technical question
- Planned change request
- Minor slowness with no business impact
False escalation outside of a production outage: 100 EUR excl. VAT per incident. This policy ensures on-call availability for genuine emergencies.
Your backups should not be at Hetzner
If your backups live on the same server or the same provider as your production, an incident (ransomware, datacenter failure, human error) destroys both at the same time. Cost an hour of downtime before deciding on a backup strategy.
With your RDEM managed services contract, a managed offsite PBS volume is included: your Proxmox VMs are automatically backed up to our Equinix Paris infrastructure, physically separate from Hetzner.
Essential
250 GB
Single Drive — included
Pro
500 GB
Single Drive — included
Critical
1 TB
Single Drive — included
or 500 GB Double Drive (2 sites)
AirGapped option +10 EUR/month
Need more storage? Additional volume at 12 EUR/TB/month on NimbusBackup.
Hetzner snapshots are paid and remain on the same infrastructure. No off-site backup is natively offered by Hetzner.
Frequently Asked Questions about Hetzner Managed Server
How much does Hetzner server management cost?
Which Hetzner server models do you manage?
What is your response time for incidents on Hetzner servers?
Do you handle security updates for Hetzner servers?
Are backups included in Hetzner managed services?
Can you migrate my servers from OVH or Scaleway to Hetzner?
Hetzner support is in German/English only. How do you handle communication?
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