Managed Services & 24/7 On-Call Support for SMBs

An MSP, or Managed Service Provider, is a company that specializes in outsourced management of IT infrastructure. It continuously handles the maintenance, monitoring and security of your servers, networks and systems for a predictable monthly fee.

At RDEM Systems, three per-server plans, each including operational maintenance, monitoring and on-call: 70 EUR/month excl. VAT (Essential) covering 7am-10pm, 7 days a week including weekends, with a 4h response time SLA and no included intervention time; 150 EUR/month (Pro) for 24x7 coverage, 4h response time SLA and 1 hour of intervention included each month; 250 EUR/month (Critical) for 24x7 coverage, 1h response time SLA with dual on-call and 1 hour included. Volume discounts apply from 5 servers. Beyond the included hours: 120 EUR/hour under contract, or prepaid hour packs with discounts up to -25%. You keep your own hosting contract: we only bill the management.

As long as your needs fit in a few hours a month, outsourcing wins. A senior sysadmin costs approximately 7,900 EUR/month in employer cost; ten servers on the Pro plan come to 1,275 EUR/month excl. VAT after discount, with 10 hours of intervention and 24x7 on-call that a single employee cannot sustain. Per hour, though, we are more expensive: the gap comes from the capacity you do not buy. If you regularly use more than fifty or so hours a month, hiring becomes more cost-effective, and we will tell you so.

The response time SLA is the maximum time within which we commit to begin working on an incident — not to resolve it: until the diagnosis is made, no restoration time can be promised. The 1-hour SLA (Critical plan, two on-call engineers with automatic escalation at 30 minutes) is suited for critical infrastructure (e-commerce, SaaS) where every minute counts. The 4-hour SLA (Essential and Pro plans) is appropriate for less sensitive environments where a longer reaction time is acceptable.

Yes, for the VMs we manage whose backup is hosted with us or with a provider where we are registered as technical contact: we restore, on your infrastructure, with the encryption key we hold as administrators of your Proxmox VE, a randomly picked virtual machine — one every six months up to five machines, one per quarter beyond that — and hand you the report: date, machine, volume, measured restore duration and outcome. That measured duration is the only figure that lets you estimate a realistic time to restore. See how our periodic restore tests and their report work.

Yes. Based near Paris, France, we manage infrastructure for clients across Europe. 95% of our interventions are performed remotely using our monitoring and administration tools, and our plans cover that remote work. On-site interventions are quoted separately: we travel or engage a local partner whom we brief and supervise.

How long it takes depends on what needs doing. It always starts with a free audit of your infrastructure. If you already have monitoring and only need on-call, we write the intervention procedures and connect your alerts to PagerDuty: allow one week. For managed services, the technical rollout — monitoring, access, backup — takes 48 to 72 hours with no service interruption, then we document your systems. If you are leaving another provider, the timeline mostly depends on the handover period, typically two to four weeks, during which they keep their access before on-call switches over.