Managed Service Provider (MSP) in Europe
Managed Server & 24/7 On-Call Support for SMBs
Outsource your server maintenance from 70 EUR/month (business hours) or 150 EUR/month (24x7). A cost-effective alternative to hiring an in-house sysadmin for SMBs and mid-market companies across Europe.
View our case studies • Response within 24h • No commitment
Our Services
Full Managed Services
Preventive and corrective maintenance of your servers and infrastructure backed by proven technical expertise.
- • Operational maintenance for servers and systems
- • Automated backups
- • Secure patching and updates
24/7 On-Call Support (fr)
Rapid incident response with guaranteed SLA to resolve critical issues day and night.
- • 1h or 4h response time SLA
- • Dedicated 24/7 team
- • Automatic escalation
Proactive Monitoring
Real-time surveillance of your infrastructure with intelligent alerting and incident prevention.
- • Real-time monitoring
- • Intelligent alerting
- • Detailed metrics
Transparent Pricing
No hidden fees. Additional interventions billed in 30-minute increments.
All prices exclude VAT.
Managed Services per Server
Operational maintenance + monitoring + on-call included. Price per server per month, excl. VAT.
Essential
- Coverage 7am-10pm, 7 days/week (weekends included)
- 4h response time SLA (business hours)
- Operational maintenance + monitoring included
- No included intervention time
Pro
- 24x7 coverage
- 4h response time SLA
- Operational maintenance + monitoring included
- 1h intervention included/month
Volume discounts from 5 servers
Premium
- 24x7 coverage
- 1h response time SLA — dual on-call
- Operational maintenance + monitoring included
- 1h intervention included/month
Auto-escalation at M+30, critical infrastructure
Estimate Your Managed Services Budget
Your monthly budget
750 EUR excl. VAT/month
5 servers × 150 EUR (Pro)
vs. an in-house sysadmin
4,500 EUR/month
You save 3,750 EUR/month
On-Call Support per Infrastructure
Monthly flat rate per infrastructure. Ideal if you have your own operational maintenance team and only need on-call coverage.
| Time Window | 4h Response SLA | 1h Response SLA |
|---|---|---|
| 7am-10pm (15h/day, 7 days/week) |
1,800 EUR/month
420 EUR/week |
3,000 EUR/month
700 EUR/week |
| 24x7 |
3,450 EUR/month
800 EUR/week |
6,000 EUR/month
1,400 EUR/week |
1h Response SLA: 2 on-call engineers with automatic escalation at M+30 minutes.
Intervention Hours
All interventions are billed in 30-minute increments.
5h Pack
550 EUR
110 EUR/h
-8%10h Pack
1,000 EUR
100 EUR/h
-17%20h Pack
1,800 EUR
90 EUR/h
-25%Hourly Rate
Under contract
120 EUR/h
Without contract
180 EUR/h
Packs valid for 12 months. Ideal to complement the Essential plan or for one-off projects.
Full Platform Monitoring
Proactive real-time monitoring, alerting, dashboards. Up to 50 servers.
100 EUR/month excl. VAT
Beyond 50 servers and initial setup: custom quote.
Incident Reporting & Support
Production incidents: triggered via PagerDuty (credentials provided at contract signing). Our on-call team is alerted immediately.
General support (questions, non-urgent requests): via email or your client portal. No phone support.
False alerts outside production outages: 100 EUR excl. VAT per incident. This policy ensures on-call availability for genuine emergencies.
5+ servers? Enjoy volume discounts. 23+ servers? Let's discuss your needs: managed services remain cost-effective (23h of intervention included), but dedicated on-call delegation may be worth considering. See the comparison.
Compare with full transparency: We publish an honest comparison with competitors (Dutiko, Cognix...) and explain the difference between response time SLA and resolution time SLA. View the competitive comparison.
Custom Response Time SLA
Guaranteed response within 1h or 4h depending on your plan
Continuous Monitoring
Real-time monitoring, alerting, incident prevention
Clear Billing
No hidden fees, additional interventions billed in 30-minute increments
Senior Multidisciplinary Team
24/7 access to a team of senior specialists
Resources & Practical Guides
Articles to help you make the right decisions about your IT infrastructure
Why Outsource Server Management?
The top 5 reasons SMBs choose to outsource their server management to a managed service provider.
Read article →In-house Sysadmin vs MSP: Cost Comparison
How much does a full-time sysadmin really cost? A detailed cost analysis and breakeven calculation.
Read article →What Does Managed Server Hosting Include?
Operational maintenance, monitoring, on-call, backups... A detailed look at what is included in our plans.
Read article →Why Outsource Your On-Call Support?
The benefits of outsourcing IT on-call support for your business.
Read article →In-house Team vs Outsourcing
How many people does 24/7 on-call require? Staffing and cost calculations.
Read article →On-Call Labor Regulations (fr)
Labor law, mandatory premiums, compensatory rest: everything you need to know.
Read article →Articles & Guides
Managed Services & IT Blog
Practical advice, technical guides and real-world insights to optimize your infrastructure.
Response Time & Resolution Time SLAs Explained
Everything you need to know about response time and resolution time commitments in managed services contracts.
Read article CostsHow Much Does IT On-Call Support Cost?
Detailed cost analysis: in-house on-call vs outsourced. Comparison and simulation.
Read article Our MethodHow Our 24/7 On-Call Works
PagerDuty, 4h/1h SLA escalations, shared team: full transparency on our processes.
Read articleFree Resources
Tools & Practical Guides
Actionable resources to evaluate your needs and optimize your IT infrastructure.
Downtime Cost Calculator
Calculate the real financial risk of an IT outage for your business. Personalized figures based on your revenue and headcount.
Calculate my riskDigital Sovereignty Quiz
10 questions to assess your dependency on big tech and identify risks related to the CLOUD Act.
Take the quizStress-Free On-Call Guide
Complete PDF: organization, escalation, real costs. Everything to set up effective 24/7 support.
Download the PDFFrequently Asked Questions
What is an MSP (Managed Service Provider)?
An MSP is a company that specializes in outsourced management of IT infrastructure. It continuously handles the maintenance, monitoring and security of your servers, networks and systems for a predictable monthly fee.
How much does managed server hosting cost?
At RDEM Systems, we offer two managed services plans: 70 EUR/month (excl. VAT) for business hours coverage (7am-10pm, 7 days/week) without included intervention time, or 150 EUR/month (excl. VAT) for 24x7 coverage including 1 hour of monthly intervention. Both plans include operational maintenance and monitoring. Volume discounts apply from 5 servers onward. We also offer prepaid hour packs with discounts up to -25%.
Is it more cost-effective to hire a sysadmin or to outsource?
For 1 to 10 servers, outsourcing is significantly more economical. A senior sysadmin costs approximately 7,900 EUR/month (fully loaded), while managed services for 10 servers amount to 900 EUR/month (with volume discounts). The breakeven point for hiring in-house is typically beyond 30 servers.
What is the difference between a 1-hour and 4-hour response time SLA?
The response time SLA is the maximum time within which we commit to begin working on an incident. A 1-hour SLA is suited for critical infrastructure (e-commerce, SaaS) where every minute counts. A 4-hour SLA is appropriate for less sensitive environments where a longer reaction time is acceptable.
Do you serve clients across Europe?
Yes. Based near Paris, France, we manage infrastructure for clients across Europe. 95% of our interventions are performed remotely using our monitoring and administration tools. For on-site interventions, we travel or engage a local partner as needed.
How does onboarding work?
We start with a free audit of your infrastructure to understand your environment and needs. Then we deploy our monitoring tools, document your systems and define intervention procedures. Onboarding typically takes 1 to 2 weeks depending on complexity.
Complete Your Infrastructure
Our managed services integrate seamlessly with our infrastructure ecosystem for a complete solution
AS206014 Network
Professional network infrastructure with BGP and multi-ASN DNS
Example: 2 ISP links aggregated with fixed IP (FR)
Learn more →Complete Infrastructure + Managed Services Package
Combine our infrastructure services with our managed services for a turnkey solution. Hosting, network, backup AND 24/7 monitoring by a dedicated senior team. Renting a server from OVH, Scaleway or Hetzner? We monitor and maintain it 24/7.
They trust us
"With RDEM Systems, I know I have a team available when incidents happen."
Why a human-scale MSP makes a difference
Worldline Communication
Managed services client
"We chose RDEM Systems to manage our infrastructure based on a recommendation. Professional, reliable, responsive and even proactive. These are the foundations of a solid partnership. Now it is our turn to recommend them."
Managed services client
"RDEM Systems guided us through migrating our VMware cluster to Proxmox with remarkable technical expertise. The preparation, support and follow-up were impeccable: every step was clearly explained, risks identified and managed, and the final switchover was completed with zero downtime. Thanks to them, we now have a performant, stable Proxmox platform perfectly integrated into our environment."
Christophe Tricaud
IPSETNeed a Custom Quote?
Contact us for a personalized assessment and discover our support options tailored to your infrastructure