RDEM Systems provides managed services for your Scaleway servers: Instances, Dedibox, Elastic Metal monitoring and maintenance.
Your Scaleway MSP from 70 EUR/month. Free quote within 48 hours.
Scaleway provides high-performance Elastic Metal servers, a sovereign cloud, and reliable object storage. But once your instance is delivered, you are responsible for everything running on it.
In short: Scaleway handles the physical infrastructure. Everything above that — OS, services, security, backups, application availability — is your responsibility. Or your managed service provider's.
Continuous monitoring of your Elastic Metal servers and cloud instances: CPU, RAM, disk, network, application services. Automated alerts with immediate response.
Regular patch management: OS, packages, critical CVEs. Your Scaleway servers stay up to date and protected without you having to think about it.
Configuration, monitoring, and restore testing of your backups. Compatible with Scaleway Object Storage, snapshots, and third-party solutions.
Guaranteed response within 4 hours (or 1 hour for critical infrastructure), 24/7/365. PagerDuty, automatic escalations, systematic post-mortems. How our on-call rotation works in practice: shared across the managed Scaleway fleet, so you get a permanent team without paying for a dedicated full-time engineer.
Continuous preventive maintenance: log rotation, performance optimization, cleanup, TLS certificate renewal.
Elastic Metal, DEV1/GP1/PRO2 instances, Object Storage, Kubernetes Kapsule, managed databases: we monitor your entire stack.
High-performance dedicated servers. We manage the OS, services, monitoring, and on-call support. Ideal for intensive workloads: databases, compute, virtualization.
Scaleway virtual instances. Resource monitoring, scaling, updates. Perfect for web applications, APIs, microservices.
Quota monitoring, capacity alerts, IAM access control, availability and performance monitoring for your buckets.
Cluster health checks, pod monitoring, CrashLoopBackOff alerts, node pool updates. Monitoring of managed PostgreSQL/MySQL databases.
As part of our managed server service, we recommend installing Proxmox VE (free, open-source) on your dedicated Scaleway server. Proxmox VE can be installed on Elastic Metal via the Scaleway custom ISO.
Already running Proxmox VE on your server? Perfect, NimbusBackup integration is immediate. Running bare Linux/Windows? We handle the migration to Proxmox VE as part of onboarding.
Learn more about Proxmox VESame pricing for an entry-level Elastic Metal or a high-performance cloud instance.
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Essential
70 EUR excl. VAT/mo
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Popular
Pro
150 EUR excl. VAT/mo
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Critical
250 EUR excl. VAT/mo
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|---|---|---|---|
| Monitoring | 7am-10pm 7d/7 | 24/7/365 | 24/7/365 |
| Monitoring | |||
| Security updates | |||
| Support | Email / Member portal | Email / Member portal | Email / Member portal |
| Production incidents | PagerDuty | PagerDuty | PagerDuty |
| On-call support | 7am-10pm 7d/7 | 24/7 — 4h response time | 24/7 — 1h response time |
| Included in your contract | |||
| Proxmox VE | Recommended | Recommended | Included in service |
| Off-site backup NimbusBackup PBS Equinix Paris |
250 GB Single Drive |
500 GB Single Drive |
1 TB Single Drive or 500 GB Double Drive (2 datacenters) |
| AirGapped option Offline disk |
— | — | +10 EUR/month 500 GB AirGapped |
| Extra storage | 12 EUR/TB/month | 12 EUR/TB/month | 12 EUR/TB/month |
Pricing per server, excl. VAT. The NimbusBackup PBS backup is a benefit of your management contract, not a separate product. Request a custom quote →
In case of a confirmed production outage, you trigger an incident via PagerDuty (credentials provided upon contract signing). Our on-call team is alerted immediately.
Legitimate incident:
Not an incident — use email:
Abusive triggering outside of production outages: 100 EUR excl. VAT per incident. This measure ensures on-call availability for genuine emergencies.
If your backups are on the same server or the same hosting provider as your production environment, an incident (ransomware, datacenter failure, human error) destroys both at the same time.
With your RDEM management contract, a NimbusBackup PBS volume is included: your Proxmox VMs are automatically backed up to our Equinix Paris infrastructure, physically separate from Scaleway.
250 GB
Single Drive — included
500 GB
Single Drive — included
1 TB
Single Drive — included
or 500 GB Double Drive (2 sites)
AirGapped option +10 EUR/month
Need more storage? Additional volume at 12 EUR/TB/month on NimbusBackup.
Scaleway snapshots remain on the same infrastructure. No long-term retention, no air-gap.
OVH, Scaleway, Hetzner, Contabo: why you should get your server managed.
Read →Understanding response time and recovery time commitments.
Read →Everything you need to know about server management in 2026.
Read →Free assessment of your Scaleway infrastructure. We identify the risks, you decide.