Scaleway specialized server management

Scaleway Managed Server —
Elastic Metal & Cloud monitored 24/7

Scaleway provides the infrastructure. We maintain it, monitor it, and respond when things break. Proactive monitoring, security updates, on-call support with 4h response time — your Scaleway managed service provider from 70 EUR/month.

Get a Scaleway management quote 15-min discovery call

Scaleway is an excellent hosting provider. Not a managed service provider.

Scaleway provides high-performance Elastic Metal servers, a sovereign cloud, and reliable object storage. But once your instance is delivered, you are responsible for everything running on it.

S What Scaleway does

  • Provide hardware (Elastic Metal, instances, storage)
  • Ensure network connectivity and power supply
  • Replace faulty hardware (bare-metal)
  • Technical support for the Scaleway platform

! What Scaleway does NOT do

  • Monitor your services (Apache, Nginx, PostgreSQL, Redis...)
  • Apply OS security updates
  • Manage and test your application backups
  • Call you at 3am when your app crashes

In short: Scaleway handles the physical infrastructure. Everything above that — OS, services, security, backups, application availability — is your responsibility. Or your managed service provider's.

What RDEM Systems does on your Scaleway servers

24/7 proactive monitoring

Continuous monitoring of your Elastic Metal servers and cloud instances: CPU, RAM, disk, network, application services. Automated alerts with immediate response.

Security updates

Regular patch management: OS, packages, critical CVEs. Your Scaleway servers stay up to date and protected without you having to think about it.

Supervised backups

Configuration, monitoring, and restore testing of your backups. Compatible with Scaleway Object Storage, snapshots, and third-party solutions.

On-call support: 4h / 1h response time

Guaranteed response within 4 hours (or 1 hour for critical infrastructure), 24/7/365. PagerDuty, automatic escalations, systematic post-mortems.

Operational Maintenance

Continuous preventive maintenance: log rotation, performance optimization, cleanup, TLS certificate renewal.

Full Scaleway stack

Elastic Metal, DEV1/GP1/PRO2 instances, Object Storage, Kubernetes Kapsule, managed databases: we monitor your entire stack.

Scaleway products we manage

Elastic Metal (Bare-Metal)

High-performance dedicated servers. We manage the OS, services, monitoring, and on-call support. Ideal for intensive workloads: databases, compute, virtualization.

Cloud Instances (DEV1, GP1, PRO2, POP2)

Scaleway virtual instances. Resource monitoring, scaling, updates. Perfect for web applications, APIs, microservices.

Object Storage & Block Storage

Quota monitoring, capacity alerts, IAM access control, availability and performance monitoring for your buckets.

Kubernetes Kapsule & Managed Databases

Cluster health checks, pod monitoring, CrashLoopBackOff alerts, node pool updates. Monitoring of managed PostgreSQL/MySQL databases.

Our recommendation: Proxmox VE on your Scaleway server

As part of our managed server service, we recommend installing Proxmox VE (free, open-source) on your dedicated Scaleway server. Proxmox VE can be installed on Elastic Metal via the Scaleway custom ISO.

  • Native PBS backup: automatic VM backup to NimbusBackup, off-site at Equinix Paris — included in your management contract
  • Snapshots before every update: instant rollback if something goes wrong, with no downtime
  • Service isolation: each application in its own VM, no domino effect in case of a breach
  • Live migration: move a VM from one server to another without downtime (useful when changing Scaleway tiers)
  • No licensing cost: Proxmox VE is 100% open-source, unlike VMware. Proxmox support subscriptions are available and recommended for business-critical environments.

Already running Proxmox VE on your server? Perfect, NimbusBackup integration is immediate. Running bare Linux/Windows? We handle the migration to Proxmox VE as part of onboarding.

Learn more about Proxmox VE

Scaleway managed server pricing

Same pricing for an entry-level Elastic Metal or a high-performance cloud instance.

Essential
70 EUR excl. VAT/mo
Popular
Pro
150 EUR excl. VAT/mo
Critical
250 EUR excl. VAT/mo
Monitoring 7am-10pm 7d/7 24/7/365 24/7/365
Monitoring
Security updates
Support Email / Member portal Email / Member portal Email / Member portal
Production incidents PagerDuty PagerDuty PagerDuty
On-call support 7am-10pm 7d/7 24/7 — 4h response time 24/7 — 1h response time
Included in your contract
Proxmox VE Recommended Recommended Included in service
Off-site backup
NimbusBackup PBS
Equinix Paris		 250 GB
Single Drive		 500 GB
Single Drive		 1 TB Single Drive
or 500 GB Double Drive
(2 datacenters)
AirGapped option
Offline disk		 — — +10 EUR/month
500 GB AirGapped
Extra storage 12 EUR/TB/month 12 EUR/TB/month 12 EUR/TB/month

Pricing per server, excl. VAT. The NimbusBackup PBS backup is a benefit of your management contract, not a separate product. Request a custom quote →

Incident triggering via PagerDuty

In case of a confirmed production outage, you trigger an incident via PagerDuty (credentials provided upon contract signing). Our on-call team is alerted immediately.

Legitimate incident:

  • Server unreachable
  • Critical service down
  • Ongoing data loss
  • Suspected security breach

Not an incident — use email:

  • Non-urgent technical question
  • Planned change request
  • Minor slowness with no business impact

Abusive triggering outside of production outages: 100 EUR excl. VAT per incident. This measure ensures on-call availability for genuine emergencies.

Your backups should not be at Scaleway

If your backups are on the same server or the same hosting provider as your production environment, an incident (ransomware, datacenter failure, human error) destroys both at the same time.

With your RDEM management contract, a NimbusBackup PBS volume is included: your Proxmox VMs are automatically backed up to our Equinix Paris infrastructure, physically separate from Scaleway.

Essential

250 GB

Single Drive — included

Pro

500 GB

Single Drive — included

Critical

1 TB

Single Drive — included

or 500 GB Double Drive (2 sites)

AirGapped option +10 EUR/month

Need more storage? Additional volume at 12 EUR/TB/month on NimbusBackup.

Scaleway snapshots remain on the same infrastructure. No long-term retention, no air-gap.

Frequently Asked Questions — Scaleway Managed Server

Can you manage my Scaleway Elastic Metal servers?
Yes, we manage all types of Scaleway servers: Elastic Metal (bare-metal), cloud instances (DEV1, GP1, PRO2), and even managed services like Object Storage or Kubernetes Kapsule. SSH or VPN access is all we need to get started.
Scaleway already offers support. Why hire a managed service provider?
Scaleway support covers the physical infrastructure and platform incidents. It does not monitor your application services, update your OS, manage your backups, or call you at 3am when your database crashes. A managed service provider fills that gap.
How much does Scaleway server management cost?
70 EUR excl. VAT/month during business hours or 150 EUR excl. VAT/month for 24/7 coverage with a 4h response time and 1 hour of intervention included. Same pricing regardless of the Scaleway instance type. Volume discounts available for large fleets.
Do you also manage Object Storage and Kubernetes Kapsule?
Yes. We monitor your Object Storage buckets (quotas, availability, access), your Kubernetes Kapsule clusters (health checks, scaling, updates) and your managed databases. Our monitoring covers your entire Scaleway stack.
How quickly can we get started?
Within 48 hours. We need SSH or VPN access to your Scaleway servers, and we deploy our monitoring stack (agents, alerts, dashboards). Onboarding is free and included in the plan.
How does the included backup work?
Your Scaleway server runs Proxmox VE. We configure an automatic backup job to our NimbusBackup PBS infrastructure (Equinix Paris). Your VMs are backed up daily, with configurable retention. You can also access your PBS datastore directly from the Proxmox interface to manage your backups yourself. In case of disaster, we restore within 4 hours (contractual RTO).
How do I report a production incident?
Upon contract signing, you receive your PagerDuty credentials to trigger an incident. In case of a confirmed production outage (server down, critical service failure, data loss, security compromise), you trigger via PagerDuty. Our on-call team is alerted immediately and responds within the contractual response time. Routine support (questions, planned changes) is handled via email or the member portal. Abusive triggering outside of production outages: 100 EUR excl. VAT per incident.

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Your Scaleway servers deserve 24/7 monitoring

Free assessment of your Scaleway infrastructure. We identify the risks, you decide.

Request a free audit 15-min discovery call +33 1 77 62 42 42