Scaleway Managed Services:
Instances & Dedibox Monitoring
RDEM Systems provides managed services for your Scaleway servers: Instances, Dedibox, Elastic Metal monitoring and maintenance.
- ✓ 24/7 proactive monitoring with CheckMK
- ✓ On-call support with 4-hour SLA
- ✓ Automated backups
- ✓ Security updates & patch management
Your Scaleway MSP from 70 EUR/month. Free quote within 48 hours.
Scaleway is an excellent hosting provider. Not a managed service provider.
Scaleway provides high-performance Elastic Metal servers, a sovereign cloud, and reliable object storage. But once your instance is delivered, you are responsible for everything running on it.
S What Scaleway does
- Provide hardware (Elastic Metal, instances, storage)
- Ensure network connectivity and power supply
- Replace faulty hardware (bare-metal)
- Technical support for the Scaleway platform
! What Scaleway does NOT do
- Monitor your services (Apache, Nginx, PostgreSQL, Redis...)
- Apply OS security updates
- Manage and test your application backups
- Call you at 3am when your app crashes
In short: Scaleway handles the physical infrastructure. Everything above that — OS, services, security, backups, application availability — is your responsibility. Or your managed service provider's.
What RDEM Systems does on your Scaleway servers
24/7 proactive monitoring
Continuous monitoring of your Elastic Metal servers and cloud instances: CPU, RAM, disk, network, application services. Automated alerts with immediate response.
Security updates
Regular patch management: OS, packages, critical CVEs. Your Scaleway servers stay up to date and protected without you having to think about it.
Supervised backups
Configuration, monitoring, and restore testing of your backups. Compatible with Scaleway Object Storage, snapshots, and third-party solutions. For an off-Scaleway copy, see our offsite Proxmox backup pricing.
On-call support: 4h / 1h response time
Guaranteed response within 4 hours (or 1 hour for critical infrastructure), 24/7/365. PagerDuty, automatic escalations, systematic post-mortems. How our on-call rotation works in practice: shared across the managed Scaleway fleet, so you get a permanent team without paying for a dedicated full-time engineer. To compare with an internal rotation, see our guide to outsourcing on-call.
Operational Maintenance
Continuous preventive maintenance: log rotation, performance optimization, cleanup, TLS certificate renewal.
Full Scaleway stack
Elastic Metal, DEV1/GP1/PRO2 instances, Object Storage, Kubernetes Kapsule, managed databases: we monitor your entire stack.
Scaleway products we manage
Elastic Metal (Bare-Metal)
High-performance dedicated servers. We manage the OS, services, monitoring, and on-call support. Ideal for intensive workloads: databases, compute, virtualization.
Cloud Instances (DEV1, GP1, PRO2, POP2)
Scaleway virtual instances. Resource monitoring, scaling, updates. Perfect for web applications, APIs, microservices.
Object Storage & Block Storage
Quota monitoring, capacity alerts, IAM access control, availability and performance monitoring for your buckets.
Kubernetes Kapsule & Managed Databases
Cluster health checks, pod monitoring, CrashLoopBackOff alerts, node pool updates. Monitoring of managed PostgreSQL/MySQL databases.
What does high availability require at Scaleway?
Two things decide what is achievable, and neither is up to you: a private network between your servers, and a movable public address. The first lets the cluster talk and decide; the second determines whether failover is visible from outside — and how fast.
Private network: VPC and RPN
VPC Private Networks cover Instances and Elastic Metal servers — Scaleway even publishes an official tutorial for a Proxmox cluster on Elastic Metal using that feature. On the Dedibox range, RPN v2 provides layer 2 with a free addressing plan and, importantly for us, no MAC address restriction.
Public address: Flexible and Failover IPs
Managed independently of the machine and attachable or detachable on the fly. On Dedibox, a Failover IP paired with a virtual MAC address moves from one server to another, including across datacenters.
No MAC filtering changes everything
VRRP works by claiming a virtual MAC address: wherever a provider filters MAC addresses, the mechanism is blocked. RPN v2 does not filter, which makes failover within one to three seconds possible on private addressing — exactly the behaviour described at level 2 of our architectures.
Two things to check during scoping
- • An address stays tied to its product category. A Failover IP moves from one Dedibox to another, never to an Elastic Metal server or a load balancer. Build that into the addressing plan from the start, not afterwards.
- • The exact behaviour of public addressing inside the private network is validated case by case depending on the range chosen. We test it before committing to a failover time — we do not infer it from documentation.
Going further: the four architectures we deploy are compared by failover time and cost on our managed high availability page. How VRRP works and how we pick the tool are covered in keepalived or Pacemaker.
Our recommendation: Proxmox VE on your Scaleway server
As part of our managed server service, we recommend installing Proxmox VE (free, open-source) on your dedicated Scaleway server. Proxmox VE can be installed on Elastic Metal via the Scaleway custom ISO.
- Native PBS backup: automatic VM backup to NimbusBackup, off-site at Equinix Paris — included in your management contract
- Snapshots before every update: instant rollback if something goes wrong, with no downtime
- Service isolation: each application in its own VM, no domino effect in case of a breach
- Live migration: move a VM from one server to another without downtime (useful when changing Scaleway tiers)
- No licensing cost: Proxmox VE is 100% open-source, unlike VMware. Proxmox support subscriptions are available and recommended for business-critical environments.
Already running Proxmox VE on your server? Perfect, NimbusBackup integration is immediate. Running bare Linux/Windows? We handle the migration to Proxmox VE as part of onboarding.
Learn more about Proxmox VEServer management, administration, operations: what each word covers
Depending on who you ask, the same work is called managed services, server management, server administration, operations or maintenance in operational condition. These are not five offers: they are five ways of naming distinct acts, which we perform on your Scaleway servers at different frequencies and under different commitments.
The table below gives, for each term, the actual act, its frequency and the plan that covers it. This is the scope we sign.
| Term used | What we actually do | Frequency | Plan |
|---|---|---|---|
| Monitoring supervision |
CPU, RAM, disk fill level, network, application services and TLS certificate expiry — on a Cloud Instance as much as on Elastic Metal. Every alert goes into PagerDuty. | Continuous — 7am-10pm 7 days a week on Essential, 24/7/365 on Pro and Critical | All three |
| Preventive maintenance | OS and package updates, CVE remediation, log rotation and cleanup, certificate renewal, heading off disk saturation before it happens | Monthly cycle, plus critical CVEs handled off-cycle | All three — drawn from your included or prepaid hours |
| Corrective maintenance | Diagnosis and service restoration after an incident: a stopped service, a full partition, abnormal load, an Elastic Metal that will not reboot and has to be taken over in rescue mode | On event, within a 4h response time (GTI) on Pro, 1h on Critical | All three — drawn from your included or prepaid hours |
| Server administration | The changes you ask for: accounts and keys, vhosts, firewall rules and Security Groups, certificates, attaching Block Storage, opening a flow inside the VPC | On request, scheduled with you | 1 hour per month included on Pro and Critical, then €120 excl. VAT per hour billed in 30-minute steps — you are warned before you go over |
| Operations | Backups pushed off-site to our Proxmox Backup Server at Equinix Paris, outside Scaleway infrastructure, and restores actually replayed on a randomly picked machine, with the report handed to you | Daily backup; restore test once per half-year up to five machines, once per quarter beyond that | All three — capacity varies by plan |
| L2 / L3 support | There is no level 1 here: your request reaches a systems engineer directly, with no qualification script in between. Hardware replacement on an Elastic Metal and physical work in the datacenter remain Scaleway's job. We open the ticket on your behalf from your console and follow it through to service restoration. | Email and member portal during business hours; PagerDuty for a confirmed production outage | All three |
Maintenance is counted in hours, not in acts. Keeping a server in operational condition is capped by a volume of hours: those included in your plan, those you have prepaid, or those billed beyond. In practice, one hour per server per month covers routine needs — that is the volume included in the Pro and Critical plans. Beyond it, the hour is billed at €120 excl. VAT in 30-minute steps, and we tell you before you go over rather than after.
This scope is identical on a Cloud Instance, an Elastic Metal or a Dedibox: it is engineering time, not a percentage of what the machine costs. It applies just as much to a server we install as to taking over an existing server already in production and still held in your own name — see what you keep and how you get us out.
Scaleway managed server pricing
Same pricing for an entry-level Elastic Metal or a high-performance cloud instance.
|
Essential
70 EUR excl. VAT/mo*
|
Popular
Pro
150 EUR excl. VAT/mo*
|
Critical
250 EUR excl. VAT/mo*
|
|
|---|---|---|---|
| Monitoring | 7am-10pm 7d/7 | 24/7/365 | 24/7/365 |
| Monitoring | |||
| Security updates | |||
| Support | Email / Member portal | Email / Member portal | Email / Member portal |
| Production incidents | PagerDuty | PagerDuty | PagerDuty |
| On-call support | 7am-10pm 7d/7 | 24/7 — 4h response time | 24/7 — 1h response time |
| Included in your contract | |||
| Proxmox VE | Recommended | Recommended | Included in service |
| Off-site backup Compare PBS plans Equinix Paris |
250 GB Single Drive |
500 GB Single Drive |
1 TB Single Drive or 500 GB Double Drive (2 datacenters) |
| AirGapped option Offline disk |
— | — | +10 EUR/month 500 GB AirGapped |
| Extra storage | 12 EUR/TB/month | 12 EUR/TB/month | 12 EUR/TB/month |
Pricing per server, excl. VAT. * Excludes the server / VM you rent separately. The Offsite Proxmox backup in France is a benefit of your management contract, not a separate product. Request a custom quote →
Incident triggering via PagerDuty
In case of a confirmed production outage, you trigger an incident via PagerDuty (credentials provided upon contract signing). Our on-call team is alerted immediately.
Legitimate incident:
- Server unreachable
- Critical service down
- Ongoing data loss
- Suspected security breach
Not an incident — use email:
- Non-urgent technical question
- Planned change request
- Minor slowness with no business impact
Abusive triggering outside of production outages: 100 EUR excl. VAT per incident. This measure ensures on-call availability for genuine emergencies.
Your backups should not be at Scaleway
If your backups are on the same server or the same hosting provider as your production environment, an incident (ransomware, datacenter failure, human error) destroys both at the same time.
With your RDEM management contract, a managed offsite PBS volume is included: your Proxmox VMs are automatically backed up to our Equinix Paris infrastructure, physically separate from Scaleway.
Essential
250 GB
Single Drive — included
Pro
500 GB
Single Drive — included
Critical
1 TB
Single Drive — included
or 500 GB Double Drive (2 sites)
AirGapped option +10 EUR/month
Need more storage? Additional volume at 12 EUR/TB/month on NimbusBackup.
Scaleway snapshots remain on the same infrastructure. No long-term retention, no air-gap.
Frequently Asked Questions About Scaleway Server Management
What is the pricing for Scaleway server management?
What is Elastic Metal and how does it differ from Bare Metal?
Are you certified or a Scaleway partner?
Do you manage Dedibox (legacy Scaleway ranges)?
Can I easily migrate between OVH and Scaleway with your assistance?
Related articles
All-provider server management
OVH, Scaleway, Hetzner, Contabo: why you should get your server managed.
Read →Response time & SLA guide
Understanding response time and recovery time commitments.
Read →Complete server management guide
Everything you need to know about server management in 2026.
Read →Other RDEM Systems services
Your Scaleway servers deserve 24/7 monitoring
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