Why Outsource Server Management?

You have one or a few servers to manage but no sysadmin on staff? Outsourced managed services give you access to senior expertise without the constraints of hiring.

1

"We don't have an IT team"

You are an SMB with 10 to 200 employees. Your servers run at OVH, Scaleway, or Hetzner. The CEO or a developer manages the infrastructure "on top of their real job." The result: updates pile up, backups are never tested, and every outage becomes a race against time.

The risks

  • Critical CVEs left unpatched for months
  • Backups nonexistent or never restore-tested
  • Outages discovered by customers, not by monitoring
  • CEO/developer time wasted on tasks outside their role

RDEM = your outsourced IT department

  • Full operational maintenance: updates, hardening, 24/7 monitoring
  • Off-site backups on NimbusBackup PBS (Equinix Paris)
  • PagerDuty on-call support from 70 EUR/month (7am-10pm) or 150 EUR/month (24/7)
  • Senior expertise (10+ years) without hiring or training

Real-world example: Platform outsourcing case study -- an SMB with no in-house IT entrusted its entire infrastructure to RDEM Systems. Result: zero service interruptions in 12 months.

2

"Our IT team is overwhelmed"

You have a sysadmin or a small IT department, but they spend all their time firefighting. Strategic projects (migration, modernization, security) are postponed indefinitely. Operational maintenance consumes 100% of their bandwidth.

The symptoms

  • The sysadmin never takes vacation (who monitors?)
  • Updates are done "when there's time"
  • No coverage during after-hours or weekends
  • Migration projects perpetually postponed

RDEM handles operational maintenance

  • Partial managed services: we handle ops, your team keeps the projects
  • 24/7 on-call support to cover nights and weekends
  • Proactive monitoring: we detect issues before they become outages
  • Your sysadmin can breathe: they finally focus on high-value projects

In practice: Your team handles daytime operations, RDEM ensures operational maintenance and after-hours on-call support (nights + weekends). One contract, one point of contact. See the sysadmin vs MSP comparison.

3

"Our current provider is unresponsive"

You already have an MSP, but tickets drag on, the response time SLA is not met, and during a critical incident at night, nobody answers. You pay for a service, but you don't get the responsiveness you were promised.

What you endure

  • "Best effort" response time SLA -- no real commitment
  • Ticket opened, response in 24-48h (if you're lucky)
  • No operational on-call support outside business hours
  • No reporting on the state of your infrastructure

RDEM: contractual response time SLA + PagerDuty

  • Contractual response time SLA: 4h (Pro) or 1h (Critical), measurable and binding
  • PagerDuty: immediate alerts, automatic escalation at T+30 min
  • Dual on-call: 2 different engineers on rotation at all times
  • Reporting: server status, incidents, actions taken

Simple migration: No hosting provider change required. We take over your servers regardless of the hosting provider (OVH, Scaleway, Hetzner, Contabo, IONOS). Transition within 48 hours with no service interruption.

What outsourced server management delivers

A senior sysadmin... without hiring one

Access senior-level expertise (10+ years of experience) for a fraction of the cost of a salary. No payroll taxes, no vacation to manage, no turnover. Outsourcing to a close-knit, responsive team is our approach.

Guaranteed security and updates

Your servers are kept up to date, vulnerabilities are patched promptly, and configurations are hardened following industry best practices.

24/7 monitoring included

Continuous monitoring of your servers. If a problem arises, we are alerted before you are and intervene proactively.

Automated and tested backups

Daily backups, retention tailored to your needs, and regular restore tests to guarantee recovery in case of disaster.

Predictable budget: from 70 EUR/month/server

Business hours plan (7am-10pm) at 70 EUR/month or 24/7 at 150 EUR/month with 1 hour of intervention included. No surprises, no hidden costs. You know exactly what you pay.

Typical use cases

Web agency / IT services company

You host your clients' websites but sysadmin work is not your core business. Delegate the maintenance and focus on development.

E-commerce

Your online store runs on a dedicated server. Ensure its availability and security without hiring a technician.

SMB with ERP/CRM

You have a server for your Dolibarr, Odoo, or other business application. Guarantee its uptime without spending your nights on it.

SaaS startup

Your product runs on a few servers. Your developers should be coding, not doing ops. Outsource the infrastructure to scale with confidence.

Real-world example: Virtualization platform outsourcing case study -- how a company outsourced its entire platform with RDEM Systems.

Managed server: from 70 EUR/month

70 EUR/month during business hours (7am-10pm 7d/7) or 150 EUR/month 24/7 with 1 hour of intervention included. Operational maintenance and monitoring included in both plans.

Maintenance

Preventive upkeep

Monitoring

24/7 supervision

On-Call Support

Rapid response

1h included

Per month

Volume discounts available based on number of servers. Request a custom quote.

Digital Sovereignty Checklist

Assess your dependency on Big Tech in 2 minutes

Assessment (2 min)

How much does downtime cost you?

Calculate the real financial impact of one hour of downtime

Calculate

Server management across Europe and beyond

Server administration is a 100% remote discipline. Your servers are accessible via SSH or VPN, whether they are hosted at OVH, Scaleway, AWS, or in your own datacenter. Our team operates with the same tools and the same response times, wherever your business is located.

France (European context)

SMBs across France. Direct access to Equinix PA3/PA4/PA5 datacenters for clients hosted on our infrastructure.

Western Europe

Germany, Benelux, UK, Switzerland. Managed services for servers hosted at European providers with contractual response time SLA.

North America

US and Canadian businesses with European-hosted infrastructure. Same level of expertise and responsiveness across time zones.

Worldwide

Remote server management removes geographic constraints: only competence matters. Single pricing regardless of location.

A server is managed remotely. No travel, no surcharge based on location. Flat-rate pricing.

Free infrastructure assessment

In 15 minutes, we identify your weak points: backups, security, monitoring, updates. You leave with a clear diagnosis, no strings attached.

Entrust your servers to the experts

Free yourself from technical management and focus on your core business. We handle the rest.