Your hosting provider rents you a machine. Period. They don't monitor it, don't update it, don't secure it. And most importantly... they don't call you at 3 AM when it goes down. A managed service provider (MSP) picks up where your hosting provider stops.
When you rent a dedicated server, you are only paying for:
Hardware
CPU, RAM, disks
Network
Internet connection
Power
24/7 electricity
Hardware support
Disk replacement
System updates
OS, kernel, packages, security
Backups
Configuration, testing, restoration
Monitoring
24/7 service monitoring
Security
Firewall, fail2ban, audit
Emergency response
Even on Sunday at 4 AM
Optimization
Performance, logs, certificates
If the answer to "Who takes care of it?" is "the dev who set up the server 2 years ago"... you have a problem.
These scenarios are not hypothetical. These are calls we receive every month.
Your server is running a version of PHP or OpenSSL with a critical CVE from 6 months ago. You don't know. A bot finds it. Your customer data ends up on the dark web.
Nobody monitors disk space. Logs keep piling up. One morning, nothing works anymore.
You thought you had backups. In reality, the script failed 4 months ago. Nobody checked.
Friday 10 PM, the server crashes. Your sysadmin? On holiday. The dev who "knows a bit"? Unreachable.
Someone runs apt upgrade without thinking.
Incompatibility with your application. No rollback procedure.
1 hour of downtime (average e-commerce)
500 - 5,000 EUR
Data breach (GDPR + reputation)
10,000 EUR +
In-house 24/7 team (2 people min.)
160,000 EUR/yr
Cost of professional server management:
From 70 EUR / month
70 EUR/month (business hours 7am-10pm) or 150 EUR/month (24/7 + 1h intervention included)
70 EUR/month = 840 EUR/year
A single 4-hour outage can cost more than 5 years of business-hours server management.
Server management is not an expense. It's insurance.
RDEM Systems, your MSP for OVH, Scaleway, Hetzner, Contabo and Ionos. You keep your hosting provider, we take care of the rest.
You provide us with secure access to your server
We analyse the current state and set up monitoring
24/7 monitoring, updates, interventions
Important note: In the event of a hardware failure at your hosting provider, we detect the problem and alert you. We can coordinate the ticket opening with the hosting provider, but the replacement time depends on the contract you have with them.
24/7 Monitoring
CPU, RAM, disk, services, availability
Security updates
Critical CVEs patched within 48h
Backup supervision
Daily verification, restore testing
24x7x365 on-call support
Dual on-call with automatic escalation
1h intervention included
Per month per server
Senior team
Not an intern with a script
Already running Proxmox VE? Perfect, NimbusBackup integration is immediate. Running bare Linux/Windows? We handle the migration to Proxmox VE as part of the onboarding.
Learn more about Proxmox VEIf your backups are on the same server or the same hosting provider as your production, a single incident (ransomware, datacenter failure, human error) destroys both at the same time.
With your RDEM server management contract, a NimbusBackup PBS volume is included: your Proxmox VMs are automatically backed up to our Equinix Paris infrastructure, physically separated from your hosting provider.
250 GB
Single Drive — included
500 GB
Single Drive — included
1 TB
Single Drive — included
or 500 GB Double Drive (2 sites)
AirGapped option +10 EUR/month
Need more storage? Additional volume at 12 EUR/TB/month on NimbusBackup.
Your hosting provider's native snapshots remain on the same infrastructure — that is not an offsite backup.
In case of a confirmed production outage, you trigger an incident via PagerDuty (credentials provided at contract signing). Our on-call team is immediately alerted.
Essential
7am - 10pm, 7d/7
Pro
24/7 — 4h response time
Critical
24/7 — 1h response time
Routine support (questions, non-urgent requests): by email or via your member portal. No phone support.
Abusive triggering outside of a production outage: 100 EUR excl. VAT per incident. This policy ensures on-call availability for genuine emergencies.
Let's be transparent: we are also a VM and server provider.
Yes, RDEM Systems also offers hosting on its own infrastructure (AS206014, Proxmox servers in Equinix datacenters). We are therefore technically a competitor of OVH, Scaleway, Hetzner or Contabo when it comes to providing virtual machines.
But we know how to separate the two. Our primary business is server management and on-call support — not selling VMs at all costs.
If you are happy with your current hosting provider, keep them. We work on your servers without any issue.
Our goal: that your servers are well managed, whether they are hosted with us or elsewhere.
Server management is our core business. Hosting is an option.
Calculate the real financial impact of one hour of unavailability
Full details of services included in the plan.
Read the article →Detailed cost comparison: hire or outsource?
Read the article →Everything you need to know about server management in 2026.
Read the article →Each hosting provider has its own specifics. We adapt our monitoring and tooling to your environment.
Elastic Metal, cloud instances, Object Storage: monitoring and operational maintenance adapted to the Scaleway ecosystem.
Dedicated servers, VPS, OVH Public Cloud: 24/7 monitoring and on-call support by certified experts.
Hosting, updates, backups and on-call support for your production Odoo ERP.
AX/EX servers, Cloud CX/CPX, Auction: European support and 24/7 on-call for Hetzner.
Low-cost Contabo VPS and dedicated servers: professional monitoring to make your budget infrastructure reliable.
Beyond standard IONOS support: 24/7 monitoring, response time SLA and operational maintenance for your VPS and dedicated servers.
Your Odoo ERP monitored 24/7 on a dedicated server. Alternative to Odoo.sh with full control and unlimited users.
Yes, we manage servers hosted with any provider: OVH, Scaleway, Hetzner, Contabo, AWS, Azure, or even on-premise servers. We just need SSH or VPN access to administer your machine.
For servers hosted elsewhere, your hosting provider remains responsible for the physical hardware (CPU, RAM, disks, network). We handle everything software-related: operating system, services, security, backups. In case of a hardware failure, we coordinate with your hosting provider to speed up the resolution.
Your hosting provider supplies the physical hardware, electricity, network connection and hardware support. They don't monitor your server, don't update it, don't secure it and don't call you in case of software issues. Everything above the hardware is your responsibility.
Absolutely. This is the major advantage of external managed services: if you find cheaper elsewhere, or if your hosting provider disappoints, we manage the complete migration of your services to the new server. You change hardware, not your managed service provider.
24/7 system and application monitoring, automatic security updates, alert management with PagerDuty on-call support, off-site backup to NimbusBackup PBS, support via member portal, and 1 hour/month of intervention included for modifications or optimizations.
We install Proxmox VE on your dedicated server, even if it's not our infrastructure. Your applications run in VMs/containers, backed up daily to our NimbusBackup PBS infrastructure (Equinix Paris datacenter). Your data never stays only at your hosting provider.
The response time SLA is our contractual commitment to begin intervention after a critical alert is triggered. 1h response time for critical infrastructures (e-commerce, production), 4h response time for standard infrastructures. Monitoring is 24/7 in all cases.
If the answer doesn't satisfy you, let's talk. Free assessment of your situation.