Managed Service Provider (MSP) in Europe
Outsource your server maintenance from 70 EUR/month (business hours) or 150 EUR/month (24x7). A cost-effective alternative to hiring an in-house sysadmin for SMBs and mid-market companies across Europe.
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Preventive and corrective maintenance of your servers and infrastructure backed by proven technical expertise.
Rapid incident response with guaranteed SLA to resolve critical issues day and night.
Real-time surveillance of your infrastructure with intelligent alerting and incident prevention.
No hidden fees. Additional interventions billed in 30-minute increments.
All prices exclude VAT.
Operational maintenance + monitoring + on-call included. Price per server per month, excl. VAT.
Volume discounts from 5 servers
Auto-escalation at M+30, critical infrastructure
Your monthly budget
750 EUR excl. VAT/month
5 servers × 150 EUR (Pro)
vs. an in-house sysadmin
4,500 EUR/month
You save 3,750 EUR/month
Monthly flat rate per infrastructure. Ideal if you have your own operational maintenance team and only need on-call coverage.
| Time Window | 4h Response SLA | 1h Response SLA |
|---|---|---|
| 7am-10pm (15h/day, 7 days/week) |
1,800 EUR/month
420 EUR/week |
3,000 EUR/month
700 EUR/week |
| 24x7 |
3,450 EUR/month
800 EUR/week |
6,000 EUR/month
1,400 EUR/week |
1h Response SLA: 2 on-call engineers with automatic escalation at M+30 minutes.
All interventions are billed in 30-minute increments.
550 EUR
110 EUR/h
-8%1,000 EUR
100 EUR/h
-17%1,800 EUR
90 EUR/h
-25%Under contract
120 EUR/h
Without contract
180 EUR/h
Packs valid for 12 months. Ideal to complement the Essential plan or for one-off projects.
Proactive real-time monitoring, alerting, dashboards. Up to 50 servers.
100 EUR/month excl. VAT
Beyond 50 servers and initial setup: custom quote.
Production incidents: triggered via PagerDuty (credentials provided at contract signing). Our on-call team is alerted immediately.
General support (questions, non-urgent requests): via email or your client portal. No phone support.
False alerts outside production outages: 100 EUR excl. VAT per incident. This policy ensures on-call availability for genuine emergencies.
5+ servers? Enjoy volume discounts. 23+ servers? Let's discuss your needs: managed services remain cost-effective (23h of intervention included), but dedicated on-call delegation may be worth considering. See the comparison.
Compare with full transparency: We publish an honest comparison with competitors (Dutiko, Cognix...) and explain the difference between response time SLA and resolution time SLA. View the competitive comparison.
Guaranteed response within 1h or 4h depending on your plan
Real-time monitoring, alerting, incident prevention
No hidden fees, additional interventions billed in 30-minute increments
24/7 access to a team of senior specialists
Articles to help you make the right decisions about your IT infrastructure
The top 5 reasons SMBs choose to outsource their server management to a managed service provider.
Read article →How much does a full-time sysadmin really cost? A detailed cost analysis and breakeven calculation.
Read article →Operational maintenance, monitoring, on-call, backups... A detailed look at what is included in our plans.
Read article →The benefits of outsourcing IT on-call support for your business.
Read article →How many people does 24/7 on-call require? Staffing and cost calculations.
Read article →Labor law, mandatory premiums, compensatory rest: everything you need to know.
Read article →Articles & Guides
Practical advice, technical guides and real-world insights to optimize your infrastructure.
Everything you need to know about response time and resolution time commitments in managed services contracts.
Read article CostsDetailed cost analysis: in-house on-call vs outsourced. Comparison and simulation.
Read article Our MethodPagerDuty, 4h/1h SLA escalations, shared team: full transparency on our processes.
Read articleFree Resources
Actionable resources to evaluate your needs and optimize your IT infrastructure.
Calculate the real financial risk of an IT outage for your business. Personalized figures based on your revenue and headcount.
Calculate my risk10 questions to assess your dependency on big tech and identify risks related to the CLOUD Act.
Take the quizComplete PDF: organization, escalation, real costs. Everything to set up effective 24/7 support.
Download the PDFAn MSP is a company that specializes in outsourced management of IT infrastructure. It continuously handles the maintenance, monitoring and security of your servers, networks and systems for a predictable monthly fee.
At RDEM Systems, we offer two managed services plans: 70 EUR/month (excl. VAT) for business hours coverage (7am-10pm, 7 days/week) without included intervention time, or 150 EUR/month (excl. VAT) for 24x7 coverage including 1 hour of monthly intervention. Both plans include operational maintenance and monitoring. Volume discounts apply from 5 servers onward. We also offer prepaid hour packs with discounts up to -25%.
For 1 to 10 servers, outsourcing is significantly more economical. A senior sysadmin costs approximately 7,900 EUR/month (fully loaded), while managed services for 10 servers amount to 900 EUR/month (with volume discounts). The breakeven point for hiring in-house is typically beyond 30 servers.
The response time SLA is the maximum time within which we commit to begin working on an incident. A 1-hour SLA is suited for critical infrastructure (e-commerce, SaaS) where every minute counts. A 4-hour SLA is appropriate for less sensitive environments where a longer reaction time is acceptable.
Yes. Based near Paris, France, we manage infrastructure for clients across Europe. 95% of our interventions are performed remotely using our monitoring and administration tools. For on-site interventions, we travel or engage a local partner as needed.
We start with a free audit of your infrastructure to understand your environment and needs. Then we deploy our monitoring tools, document your systems and define intervention procedures. Onboarding typically takes 1 to 2 weeks depending on complexity.
Our managed services integrate seamlessly with our infrastructure ecosystem for a complete solution
Combine our infrastructure services with our managed services for a turnkey solution. Hosting, network, backup AND 24/7 monitoring by a dedicated senior team. Renting a server from OVH, Scaleway or Hetzner? We monitor and maintain it 24/7.
They trust us
"With RDEM Systems, I know I have a team available when incidents happen."
Why a human-scale MSP makes a difference
Worldline Communication
Managed services client
"We chose RDEM Systems to manage our infrastructure based on a recommendation. Professional, reliable, responsive and even proactive. These are the foundations of a solid partnership. Now it is our turn to recommend them."
Managed services client
"RDEM Systems guided us through migrating our VMware cluster to Proxmox with remarkable technical expertise. The preparation, support and follow-up were impeccable: every step was clearly explained, risks identified and managed, and the final switchover was completed with zero downtime. Thanks to them, we now have a performant, stable Proxmox platform perfectly integrated into our environment."
Christophe Tricaud
IPSETContact us for a personalized assessment and discover our support options tailored to your infrastructure